FAQS

Email - portlandaproncompany@gmail.com or call or text - (503) 550-4855

San Diego, California in the USA.

Once an order is placed, it will go out in 2-3 business days. Custom and bulk orders are dependent on the size of the order, but generally need 1-3 weeks. 

When your order is on its way, you'll receive a shipment confirmation email containing a tracking link.

Returns within 30 days are happily accepted~

-Please include your name and order number in your return. 
(Your order number can be found on the front of your packages shipping label).

-Returns need to be in new condition.
-Simply go to your shipper of choice (such as USPS) and ship your item back.
-Custom and Bulk orders are unfortunately not returnable.

Please email or text me for a return address to ship to.
portlandaproncompany@gmail.com or (503) 550-4855

Yes, it is recommended that you wash on cool and tumble dry on low or line dry. Please expect about one inch of shrink up on the first wash. 

I offer First Class Mail International, and USPS Priority Mail International. Please keep in mind that First-Class shipping does not include tracking, and can take up to 4 weeks to arrive. 

All over the world. If you do not see your country listed at checkout, please contact me.

Portland Apron Company cannot be help responsible for lost or stolen packages once they have been marked as delivered by USPS. You have the option to add signature confirmation to your order at checkout for no additional cost. This means your package will require a signature with the mail carrier when it is delivered. If no one is home you will need to pick it up at your local post office. Please contact me if there are any issues though, I will help in any way I can when there are shipping problems. 

Yes. If you have a request to have an apron slightly altered (longer, shorter, etc.) I'm happy to accommodate. Please send me an email before purchasing and I can verify your request.

If you'd like your package gift wrapped, or a note added, please just leave a note with details at checkout. 

Organic and sustainable fabrics are important because they are grown in a way that lessen the use and abuse on our planet. They replenish and maintain soil fertility, build biologically diverse agriculture, and use far less water. Organic crops do not use pesticides, insecticides, herbicides or GMO's. These toxins are harmful for farmers, workers, consumers, and entire wildlife eco-systems. Non-organic and non-sustainable fabrics (specifically standard cotton) use more insecticides than any other crop in the world. It's estimated that each year cotton producers use as much as 25% of the world's insecticides and more than 10% of the world's pesticides. These chemicals can be deadly and poison farmers all over the world, as well as factory workers that have to breathe in the fumes. According to the World Health Organization, up to 20,000 deaths each year are caused by pesticide poisoning in developing countries. In the USA alone, more than 10,000 farmers die each year from cancers related to such chemicals. By buying and supporting organic and sustainable fabrics, you are helping make positive changes in our local communities and around the world.

The Belgian Linen I use is grown and produced in Europe, untreated, and dyed in the United States following strict environmental standards. It is a beautiful, strong, long lasting fabric that gets even better with age. Linen is eco-friendly, sustainable, and significantly better for the environment than conventional cotton (yet it is two to three times stronger). Linen is made from the flax plant, a crop that requires very little pest-controlling chemicals, and is the oldest natural textile fiber. It is hypoallergenic, very breathable, great at absorbing moisture, and dries quickly.

The hemp I use is organic and sustainably grown and harvested. It is manufactured following strict fair trade practices; employees are well trained, safe, paid fairly, and are provided health insurance, sick and maternity leave benefits. The dyes used are low impact, fiber reactive dyes. These dyes are nontoxic, safe, eco friendly, and require only low temperature water processing. Hemp grows extremely fast in almost any kind of climate. It does not exhaust the soil, uses little water, and requires no pesticides or herbicides. It’s considered one of the most versatile, sustainable and strongest plants on earth, and only gets better and softer with age.

Cotton duck (from Dutch doek,"linen canvas") is a strong woven canvas. By far the most popular workwear fabric, cotton duck is a weighty textile, with a relatively smooth surface that is resistant to snagging and tearing. It's somewhat burn-resistant. If you’re welding in the shop, a few small sparks or hot ashes won’t ruin the fabric, unlike nylon or other synthetics that end up with tiny pinholes everywhere. Organic Duck is a strong fabric that will continue to stay durable over time while becoming softer with age and washing.

I promise to never sell or give out any information you provide. Safety guaranteed.

Unfortunately, I have no way of knowing if international orders will be charged customs fees. PAC does not personally collect any customs fees.