FAQS

How can I contact you?
Email - portlandaproncompany@gmail.com or call or text - (503) 550-4855

How will I know when my order has shipped?
When your order is on its way, you'll receive a shipment confirmation email containing a tracking link.

How soon will I get my order?
All Portland Apron Company aprons are handmade in a small studio in Portland, Oregon. Each apron is made to order, so please allow up to 3 weeks for your apron to be made and shipped. Wholesale and bulk orders please allow up to 6 weeks. If you would like an order expedited, or would like to inquire about more approximate turnaround times, feel free to contact me.

What is your return policy?
Returns and exchanges within 30 days are happily accepted. You can begin the return or exchange process HERE, then drop off your item at the postal service of your choice. If you are exchanging an item, shipping your new apron to you is free. Items must be undamaged and in their original state. Custom and Bulk orders are not returnable unless an error has been made via Portland Apron Company. 


Where do you ship?
All over the world. If you do not see your country listed at checkout, please contact me.

Can I throw my apron in the washer and dryer?
Yes. Fabrics are pre-shrunk, but I always recommend low heat for longevity of any product.

Do you offer gift wrap?
Yes. All standard orders come in simple white wrapping, tied with twine, ready to be gifted.

Can I make changes to the apron(s) I am ordering?
Yes. If you have a request to have an apron slightly altered (longer, shorter, etc.) I am happy to accommodate. Please send me an email before purchasing and I can verify your request.

What is Linen?
The Belgian Linen I use is a beautiful, strong, and long lasting fabric that gets even better with age. It is untreated, grown and produced in Europe, and dyed in the United States following strict environmental standards. Linen is naturally eco-friendly, sustainable, and significantly better for the environment than conventional cotton, yet it is two to three times stronger. Made from the flax plant, a crop that requires very little pest-controlling chemicals, linen is the oldest natural textile fiber. Linen is great for children and adults due to its non-allergic features. In addition to this, linen is the most suitable fabric for hot climates because of its cooling and refreshing effect and ability to absorb moisture.

What is Hemp?
The hemp I use is organic, and sustainably grown and harvested. It is manufactured following strict fair trade practices; employees are well trained, safe, paid fairly, and are provided health insurance, sick and maternity leave benefits. No child labor is used. The dyes used are low impact, fiber reactive dyes. These dyes are nontoxic, safe, eco friendly, and require only low temperature water processing. Hemp grows extremely fast in any kind of climate. It does not exhaust the soil, uses little water, and requires no pesticides or herbicides. It’s considered one of the most versatile, sustainable and strongest plants on earth, and only gets better and softer with age.

What is Duck fabric?
Cotton duck (from Dutch doek,"linen canvas") is a strong woven canvas. By far the most popular workwear fabric, cotton duck is a weighty textile, with a relatively smooth surface that is resistant to snagging and tearing. It's somewhat burn-resistant. If you’re welding in the shop, a few small sparks or hot ashes won’t ruin the fabric, unlike nylon or other synthetics that end up with tiny pinholes everywhere. Organic Duck is a strong fabric that will continue to stay durable over time while becoming softer with age and washing.

Why use organic fabrics?
Organic and sustainable fabrics are important because they are grown in a way that lessen the use and abuse on our planet. They replenish and maintain soil fertility, build biologically diverse agriculture, and use far less water. Organic crops do not use pesticides, insecticides, herbicides or GMO's. These toxins are harmful for farmers, workers, consumers, and entire wildlife eco-systems. Non-organic and non-sustainable fabrics (specifically standard cotton) use more insecticides than any other crop in the world. It's estimated that each year cotton producers use as much as 25% of the world's insecticides and more than 10% of the world's pesticides. These chemicals can be deadly and poison farmers all over the world, as well as factory workers that have to breathe in the fumes. According to the World Health Organization, up to 20,000 deaths each year are caused by pesticide poisoning in developing countries. In the USA alone, more than 10,000 farmers die each year from cancers related to such chemicals. By buying and supporting organic and sustainable fabrics, you are helping make positive changes in our local communities and around the world.

What is your privacy policy?
I promise to never sell or give out any information you provide. Safety guaranteed.

I am outside the USA, will I be charged customs fees?
Unfortunately, I have no way of knowing if international orders will be charged customs fees. PAC does not personally collect any customs fees.