FAQS

Email: portlandaproncompany@gmail.com
or call or text
Phone: (503) 550-4855

San Diego, California in the USA.

In stock items ship in 1-3 business days.

When your order is on its way, you'll receive a shipment confirmation email containing a tracking link.

Refunds on clean, unused merchandise within 30 days of delivery are happily accepted. Email: portlandaproncompany@gmail.com to request a (free in the USA) return shipping label (please include your order number).

If you are outside of the USA please email portlandaproncompany@gmail.com to get a return to shipping address. Unfortunately free pre-paid shipping labels are not available for international orders at this time. 

Yes! Machine wash cool and tumble on low-medium heat. Items will soften with washing and shrink up about an inch on the initial wash. If you'd like to avoid tangled straps, loosely tie the ends together before washing. If you'd like to avoid wrinkled straps on the smocks, remove from the dryer before completely dry, give it a good shake, and hang to fully dry. 

Portland Apron Company cannot be help responsible for lost or stolen packages once they have been marked as delivered. I'm happy to add signature confirmation to your order for no additional cost if you are shipping within the USA. This means your package will require a signature with the mail carrier when it is delivered. If no one is home you will need to pick it up at your local post office. Please contact me if there are any issues though, I will help in any way I can when there are shipping problems. 

If you'd like to add a gift note to your package, please leave a note in the notes box at checkout and it will be added to your order when it ships.

Organic and sustainable fabrics are important because they are grown in a way that lessen the use and abuse on our planet. They replenish and maintain soil fertility, build biologically diverse agriculture, and use far less water. Organic crops do not use pesticides, insecticides, herbicides or GMO's. These toxins are harmful for farmers, workers, consumers, and entire wildlife eco-systems. Non-organic and non-sustainable fabrics (specifically standard cotton) use more insecticides than any other crop in the world. It's estimated that each year cotton producers use as much as 25% of the world's insecticides and more than 10% of the world's pesticides. These chemicals can be deadly and poison farmers all over the world, as well as factory workers that have to breathe in the fumes. According to the World Health Organization, up to 20,000 deaths each year are caused by pesticide poisoning in developing countries. In the USA alone, more than 10,000 farmers die each year from cancers related to such chemicals. By buying and supporting organic and sustainable fabrics, you are helping make positive changes in our local communities and around the world.

Orders shipping outside of the USA have several shipping options at checkout:
First Class International- most economical option, can take up to 4 weeks in transit, and does not include tracking or insurance.
DHL Express- Fastest option (several days in transit) includes tracking and insurance.

Unfortunately there is no way of knowing if international orders will be charged customs fees. Fees are based on your specific country. PAC does not personally collect any customs fees.