FAQS

Email - erika@portlandaproncompany.com or call or text - (503) 550-4855

San Diego, California in the USA.

If an item is in stock it will ship in 2-3 business days. If it says "made-to-order" it will ship in 2-3 weeks (sometimes sooner depending on other orders)

When your order is on its way, you'll receive a shipment confirmation email containing a tracking link.

Returns on unused merchandise within 30 days are happily accepted. Please contact me if you'd like me to send you a return shipping label. Custom orders are not returnable.

Machine wash cool and tumble low / medium heat. Items will soften with washing and shrink up about one inch on the initial wash. If you'd like to avoid tangled straps, loosely tie the ends together before washing. If you'd like to avoid wrinkled straps on the smocks, remove from the dryer before completely dry, give it a good shake, and hang to fully dry. 

I offer First Class Mail International, USPS Priority Mail International, and DHL. Please keep in mind that First-Class shipping does not include tracking, and can take up to 4 weeks to arrive. 

All over the world. If you do not see your country listed at checkout, please contact me.

Portland Apron Company cannot be help responsible for lost or stolen packages once they have been marked as delivered. I'm happy to add signature confirmation to your order for no additional cost (USA only). This means your package will require a signature with the mail carrier when it is delivered. If no one is home you will need to pick it up at your local post office. Please contact me if there are any issues though, I will help in any way I can when there are shipping problems. 

Customizations are accepted on a case by case basis. The minimum charge for customization starts at $25. 

All orders come packaged in lovely brown wrapping paper. If you'd like to add a gift note to your package, please leave a note in the box at checkout. 

Organic and sustainable fabrics are important because they are grown in a way that lessen the use and abuse on our planet. They replenish and maintain soil fertility, build biologically diverse agriculture, and use far less water. Organic crops do not use pesticides, insecticides, herbicides or GMO's. These toxins are harmful for farmers, workers, consumers, and entire wildlife eco-systems. Non-organic and non-sustainable fabrics (specifically standard cotton) use more insecticides than any other crop in the world. It's estimated that each year cotton producers use as much as 25% of the world's insecticides and more than 10% of the world's pesticides. These chemicals can be deadly and poison farmers all over the world, as well as factory workers that have to breathe in the fumes. According to the World Health Organization, up to 20,000 deaths each year are caused by pesticide poisoning in developing countries. In the USA alone, more than 10,000 farmers die each year from cancers related to such chemicals. By buying and supporting organic and sustainable fabrics, you are helping make positive changes in our local communities and around the world.

The main fabric I carry is hemp linen. This fabric is made from hemp + lyocell (a natural fiber created from wood pulp) and feels very much like linen. It is strong yet soft, beautiful and durable, and is a certified Sustainable Biodegradable Product. 

The cotton I use is GOTS certified organic and the heaviest fabric I carry. It is less flowy than the hemp linen (but is still soft) and gives the most protection for messy projects. 

I promise to never sell or give out any information you provide. Safety guaranteed.

Unfortunately, I have no way of knowing if international orders will be charged customs fees. PAC does not personally collect any customs fees.